a, Do not honor / Payment Declined

Your bank has declined the payment. Please contact your bank and request authorization for online purchases on our website.

An anti-fraud system may block transactions made outside the European Union. Ask your bank to temporarily disable the anti-fraud protection to complete the payment.

b, Why is my payment under manual review?

Some customers may experience that their payment is placed under manual review before it can be completed successfully. Please be patient and wait a few hours up to 24 hours for the result.

During this process, there is no need to make another payment, otherwise you may be charged twice.

c, Insufficient funds

Please make sure there is a small extra amount on your card beyond the product price to cover possible fees.

d, Authorized limit exceeded

You have reached your card’s online purchase limit. Contact your bank to increase the authorized amount.

e, You should enter accurate and real personal information.
If you provide fake details, such as a name like “abc” or a phone number like “123456,” there is a high chance that your payment will fail. In addition, a normal and detailed address is also important for online payments.

f. Why does my order always declined and get canceled ?

 For banking security reasons, the system allows a maximum of 3 attempts every 24 hours.

If your payment has declined with first attempt, please use a different card

Note: If you reach the limit of 3 failed attempts, you can't pay again within 24 hours, so please try next day again.